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Chief McManus strengthens community relations through unexpected Q&A session with citizens

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SAN ANTONIO - The community took on the role of media as members gathered around Chief William McManus asking questions like reporters do about Friday’s police standoff.

“They all had lots of questions they wanted answers just like we all do when you see something going on especially if you have family friends children,” said Crystal Ellis.

Just as the interaction was captured on our cameras it was streamed live on Facebook.

“I really appreciated it that he came and he talked to us first and let us know what was going on,” said Pamela Mulholland.

The department says it has not experienced anything like it before, but it was evident that the information shared with the public was also being instantly streamed to social media.

According to Facebook, videos live or otherwise are viewed more than 4 billion times per day.

Since the information and police community interaction was shared instantly it brought a sense of unity, transparency and trust.

“He was answering all the questions that people asked,” said Mulholland

“It kind of put me at ease a little bit knowing that she was informed of the situation as far as from a higher chain,” said Ellis.

Crystal Ellis' husband also took to Facebook live keeping the community up to date.

“People started commenting, people were joining, people were watching,” said Ellis.

Just as Chief McManus did engaging with people answering questions while streaming live, a positive interaction.

“I think that was really great and if it does transition in other communities and it happens with law enforcement and regular citizens who want answers I think it's great and I think it should continue,” said Ellis.

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