SAN ANTONIO — A San Antonio-based moving company, Long Distance Relocation Services, is being investigated by the Better Business Bureau for negative complaints.
Consumers in at least 27 states have said their items were either missing or broken, and in some cases the delivery was delayed with no explanation.
Austin resident Megan Aubrey is one of the many consumers who filed a complaint against Long Distance Relocation Services. According to Aubrey, the business refused to deliver her goods until she paid nearly $11,000, which was almost double her original $6,017 binding estimate.
“They finally gave us our items after we paid them and that was the worst,” Aubrey said.
Under federal regulations, a binding estimate guarantees that you cannot be required to pay more than the amount on the estimate unless the consumer adds additional items or requests additional services.
According to the BBB, the company would increase their quote saying the consumers stuff took up more room than they thought it would.
“Their movers did not care. They were throwing our stuff everywhere and all our stuff is damaged,” Aubrey said. She tried to receive reimbursement for the damages caused by the company but was never sent the claim after repeated requests.
The BBB also discovered a link between Long Distance Relocation Services and several Maryland based moving companies using social media and reports from the Secretary of State.
Attempts to contact the different companies about the complaints went unanswered. According to Maryland Secretary of State filings, some of the companies are no longer in business.
The Federal Motor Carrier Safety Association (FMCSA) currently has the company categorized as a household goods broker that “arranges transportation only of household goods by an FMCSA authorized mover” with a current address located in Florida. Its household goods carrier license is also listed as revoked as of Dec. 11, 2018.
Here are some things to consider if you’re moving.
For more information log on to FMCSA.