CHICAGO (AP) — Uber will pay $148 million and tighten data security after the ride-hailing company failed for a year to notify drivers that hackers had stolen their personal information, according to a settlement announced Wednesday.
Uber Technologies Inc. reached the agreement with all 50 states and the District of Columbia after a massive data breach in 2016. Instead of reporting it, Uber hid evidence of the theft and paid ransom to ensure the data wouldn’t be misused.
“This is one of the most egregious cases we’ve ever seen in terms of notification; a yearlong delay is just inexcusable,” Illinois Attorney General Lisa Madigan told The Associated Press. “And we’re not going to put up with companies, Uber or any other company, completely ignoring our laws that require notification of data breaches.”
Uber, whose GPS-tracked drivers pick up riders who summon them from cellphone apps, learned in November 2016 that hackers had accessed personal data, including driver’s license information, for roughly 600,000 Uber drivers in the U.S. The company acknowledged the breach in November 2017, saying it paid $100,000 in ransom for the stolen information to be destroyed.
The hack also took the names, email addresses and cellphone numbers of 57 million riders around the world. After significant management changes in the past year, Tony West, Uber’s chief legal officer, said the decision by current managers was “the right thing to do.”
“It embodies the principles by which we are running our business today: transparency, integrity, and accountability,” West said. “An important component of living up to those principles means taking responsibility for past mistakes, learning from them, and moving forward.”
The settlement requires Uber to comply with state consumer protection laws safeguarding personal information and to immediately notify authorities in case of a breach; to establish methods to protect user data stored on third-party platforms and create strong password-protection policies. The company also will hire an outside firm to conduct an assessment of Uber’s data security and implement its recommendations.
West said the commitments in the settlement coincide with physical and digital safety improvements the company recently announced. Uber hired a longtime in-house counsel for intel as chief its privacy officer and selected a former general counsel to the National Security Agency and director of the National Counterterrorism Center as the company’s chief trust and security officer.
The settlement payout will be divided among the states based on the number of drivers each has. Texas will receive more than $6.4 million from the settlement, most of which will be returned to Uber drivers across the state, according to Texas Attorney General Ken Paxton's office.
According to a news release from his office, the settlement between the state and Uber requires the company to:
Comply with the Texas Identity Theft Enforcement and Protection Act, regarding protecting Texas residents’ personal information and notifying them in the event of a data breach concerning their personal information;
Take precautions to protect any user data Uber stores on third-party platforms outside of Uber;
Use strong password policies for its employees to gain access to the Uber network;
Develop and implement a strong overall data security policy for all data that Uber collects about its users, including assessing potential risks to the security of the data and implementing any additional security measures beyond what Uber is doing to protect the data;
Hire an outside qualified party to assess Uber’s data security efforts on a regular basis and draft a report with any recommended security improvements. Uber will implement any such security improvement recommendations; and
Develop and implement a corporate integrity program to ensure that Uber employees can bring any ethics concerns they have about any other Uber employees to the company, and that it will be heard.